Our client didn’t just want a straight resourcing option, and so, in this case, the service was provided under a fixed deliverable, Statement of Work, arrangement.

The first challenge was to qualify and onboard 64 people who could support the programme as required. We took the accountability for the quality of the service and removed the headache of identifying, interviewing and selecting candidates from our client. This was done through our own skills database, technical competency, open day events and individual interviews.

The initial £12m, 1-year project had almost 120 project team members working across the various lines of business. As part of the leadership team, our regular interactions with key C-suite stakeholders helped to ensure a successful response and project buy-in. We successfully navigated a number of challenges – whilst most of these were technical in nature (standardisation of build classes, integration with legacy systems and exposing technology performance issues), some were also operational, with possible reputational risk to the Bank. For instance, how to manage the impact of performance issues on customers, how to detect API security threats and how to ensure the safety of customer data when APIs were consumed by an independent 3rd party were all successfully navigated.